If you have had a problem with your broker or advisor and you don’t know what to do, here some tips that you can follow:

• Broker
  Speak to your broker to resolve the problem.

• Branch Manager
  If you and he cannot resolve the problem to your satisfaction then talk to the branch manager of the brokerage. 
  
  
• Compliance Office
  If you still cannot get the matter resolved to your satisfaction, then write and speak to the compliance office of the brokerage and ask them to respond as soon as possible.
  
  
• Written Records
  At each step of the way, ensure that you keep all written records of the transaction in respect of which you seek resolution and keep written notes of all your conversations with the broker, the branch manager and compliance office.
  
  
• State Regulator
  If the problem has still not been resolved then contact your state regulator. The address and links of your state securities regulator can be found at the North American Securities Administrators Association (NASAA).  The NASAA website will allow you find the applicable regulator for the US, Canada and Mexico.  You can also view a complete list of Canadian and other world securities commissions by visiting our Commissions and Exchange resource link page. insert link here
  
  
• NASD
  If your complaint involves a broker/dealer operating in the US, you can then also file a complaint with the National Association of Securities Dealers, Inc. (NASD) of which every broker/dealer in the United States that conducts a securities business with the public is required by law to be a member. 
  
  
• SEC
  Finally you can file a complaint at the U.S. Securities and Exchange Commission.
  
  
• Recovery of Money
  In addition to filing the appropriate complaint, you should speak to your attorney or lawyer who can tell what your remedies at law are to recover any money that you have lost. Because there are time limits within which you must commence any legal action, you should contact your attorney or lawyer as soon as you can so as to avoid losing your right to recover.

<< Return to Broker Centre